RETAIL CUSTOMER AND PREFERRED CUSTOMER REFUND POLICY

If for any reason you are not completely satisfied with product(s) purchased from NHT Global, we offer a 100% money-back guarantee* for any products purchased within 30 days from the date the customer received the product.

To initiate a refund and return, first send an email to support.eu@nhtglobal.com stating the reason for your refund request. Customer Service will respond to your email with instructions on where to ship** the products and how to properly package your return.  The order number of the product you are requesting a refund for will serve as your Return Authorization Number (RMA)***.

*The money back guarantee does not apply to any product intentionally damaged or misused.

** The customer assumes the cost of shipping any products to NHT Global. It is suggested that a shipping method that offers tracking details be employed.

***Any returns without the RMA number clearly visible on the outside of the package will be refused.

DISTRIBUTOR REFUND AND RESIGNATION POLICY

If a distributor resigns for any reasons within 30 days of the initial order date, NHT Global will issue a full refund for the order minus any freight charges and commissions paid to the distributor.  For order cancellations outside of 30 days, and up to 12 months from the time of order, NHT Global shall repurchase all product in a current, reusable and resalable* condition at a price of no less than 90% of the net cost minus any freight charges and commissions paid to the distributor as a result of the sale of the returned product.

In order to ensure that a refund is issued in a timely manner, the following steps should be followed:

1. A written request must be submitted to support.eu@nhtglobal.com clearly citing the reason for the resignation and for the return of product and/or sales materials.
2. Upon receipt of the proper information, NHT Global will instruct the distributor where to ship the product(s) along with a RMA number, which must be clearly visible on the exterior of the package used to return the product(s).
3. Any return without this detail, readily visible, will be refused without exception. The distributor assumes the cost of shipping any products to NHT Global.
4. The distributor assumes responsibilities for packing and shipping products back ensuring that it is received in a timely manner and with minimal damage. It is suggested that a shipping method that offers tracking details be employed.
5. Refunds will be issued within approximately 30 days from the date of receipt of authorized merchandise.  Reimbursements will be issued in the same manner that payment was originally received.  That means that if a credit card was used in the initial transaction, that same card will be issued the refund.  If the credit card has been cancelled, a note will be required from the banking institution to which it was associated.

Any commissions, overrides, or bonuses paid to upline distributors on or in connection with returned products will be deducted from such upline’s commission payables.

Any questions regarding the termination evaluation process should be directed to support.eu@nhtglobal.com .

Please, be advised, the product return is possible upon resignation only.

* Products shall not be currently resealable if they have a shelf-life period less than 8 months.  Or, if the company clearly disclosed prior to purchase that the product was seasonal, discontinued, or a special promotional product and not subject to repurchase consideration.

REFUND FOR UNCLAIMED ORDERS

1. The returned back to NHT Global unclaimed by distributor/ customer products are eligible for refund upon member’s request to Support under the following conditions:

NHT Global will issue a full refund for the order minus the freight charges (to and back to warehouse), commissions paid to the distributor, and 10% of re-stocking fee.

1. Refunds will be issued within approximately 30 days from the date of receipt of authorized merchandise.  Reimbursements will be issued in the same manner that payment was originally received.  That means that if a credit card was used in the initial transaction, that same card will be issued the refund.  If the credit card has been cancelled, a note will be required from the banking institution to which it was associated.